Privacy Policy

imaginX has a stringent privacy policy to ensure that all clients’ information is safe and secure. While we ask the prospective client to furnish all the information, such information will be saved with imaginX even after the successful completion of a project/s for future reference. However, imaginX will never divulge the confidential information of our users or clients unless otherwise.


You can visit imaginX website anytime without furnishing your personal details. Nonetheless, we might ask you to share your personal information, especially when you would like to know more about our services. imaginX may ask you to provide personal information during a regular survey to improve the services. While we try our best to let you know how this information will be used, we are not obligated to do the same. You may choose to refrain from providing your details on imaginX’s website. In such a case, it is deemed that we will not be able to honour your request to provide the requested information about our services.


imaginX firmly believes that the information provided by you is strictly with your pure consent. Under no circumstance imaginX is obligated to verify the source of such information. In case you feel that someone else has used your personal details on our website, you are required to bring it to our attention within a period of two weeks, elucidating the valid reasons and that you were not aware of the information provided. We may send timely emails and alert notifications on your email id based on the details provided by you.

Application and Service Privacy Policy:

At imaginX, we are committed to protecting the privacy and security of our users’ information across all our applications, services, and dashboards, including augmented and virtual reality experiences. This section outlines how we handle data collected through our various offerings, particularly those involving augmented and virtual reality (AR/VR) technology and the usage of head-mounted devices.


1. Data Collection and Usage:


1.1 Personal Information: When you use our applications, services, or games, we may collect certain basic personal information, such as your name, email address, and device identifiers. This information is used to provide you with a seamless user experience, deliver personalized content, and improve our offerings.


1.2 Usage Data: We may collect data about how you interact with our applications, services, and games. This includes information about your session durations, interactions and features you use. This data helps us understand user preferences, optimize performance, and enhance gameplay experiences.


1.3 AR/VR Interaction Data: We collect data about your interactions within our AR/VR applications and games. This includes hand gestures, gaze direction, and movement patterns. This data is utilized to enhance gameplay mechanics, optimize user interfaces, and improve user experiences.


2. Usage of Head-Mounted Devices (HMDs)


2.1 Device Information: We may collect information about the type of head-mounted device you are using, such as VR headsets or AR glasses. This helps us tailor our experiences to different devices and ensure compatibility.


2.2 Sensor Data: Our applications may access device sensors, such as accelerometers and gyroscopes, to enable interactive experiences. This sensor data contributes to the immersive nature of our AR/VR applications.


3. Virtual Reality Sickness (VR Sickness) Considerations


3.1 User Comfort: We strive to create comfortable and enjoyable AR/VR experiences. However, some users may experience discomfort, known as VR sickness, due to factors such as motion sickness or simulator sickness. It’s important to take regular breaks, adjust settings, and consult medical professionals if needed.


4. Hygiene and Health


4.1 Hygiene Recommendations: To ensure a safe and hygienic AR/VR experience, we recommend cleaning and sanitizing head-mounted devices and controllers regularly. Sharing headsets may increase the risk of spreading germs, so consider personal hygiene and cleaning practices.


4.2 Health Precautions: Individuals with certain medical conditions, such as epilepsy, heart conditions, or a history of seizures, should consult a medical professional before using our AR/VR applications. If you experience discomfort, dizziness, or nausea during use, discontinue immediately and seek medical advice if symptoms persist.


5. Data Sharing and Disclosure


5.1 Third-Party Partners: We may share non-personal and aggregated data with third-party partners for analytics, research, and marketing purposes. This information does not identify you personally and is used to improve our services.


5.2 Service Providers: We work with trusted service providers to support our applications and services. These providers won’t be having access to any type of personal or user specific information.


6. In-App Purchases and Payments


6.1 Payment Information: When you make in-app purchases, your payment details are processed securely by third-party payment processors. We do not store your payment information on our servers.

7. User Choices

7.1 Opt-Out: You have the choice to opt out of certain data collection and personalized content features within our applications. However, please note that this might affect your user experience.


7.2 Access and Updates: You can access and update your personal information stored within our applications by visiting your account settings or can also request via email to us.

8. Data Deletion and User Rights

8.1 Data Deletion Requests: We respect your right to control your personal data. If you wish to delete the data we’ve collected through our augmented and virtual reality applications, you can submit a data deletion request by contacting our support team. Please note that certain data may be retained for legitimate business purposes or legal obligations.

8.2 Account Deactivation: You may also choose to deactivate your account within our applications. Deactivating your account will result in the removal of your personal data associated with the account. However, please be aware that this action may impact your access to certain features and services.

8.3 Uninstalling Applications: Uninstalling our applications from your devices will remove the application-specific data stored on those devices. However, please be aware that this may not remove all data associated with your account, and additional steps may be required as outlined in this policy.

8.4 Data Retention: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Once the data is no longer needed, it will be securely deleted or anonymized.

9. Security

We implement technical and organizational measures to safeguard the information we collect. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.


10. Updates to the Privacy Policy

As our applications, services, and games evolve, this privacy policy may be updated. We recommend reviewing this policy periodically to stay informed about our data practices.

11. Contact Us

If you have any questions, concerns, or requests related to your data or privacy, please feel free to contact our privacy team at We are here to assist you and address any inquiries you may have.

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